Policies, Requirements & General Information
In this section you will notice that we have grouped our policies, requirements and general information into individual sections to make it easier to find what you are looking for. If you have questions relating to your dog(s) that you do not see here, please feel free to email us any time at [email protected].
At no time is it permitted for anyone to enter the dog play pens, walk around the property without a member of staff or put your hands through any of the open fenced areas where the dogs are. This is for both the safety of you and the dogs.
We accept dogs from 8 weeks old as long as they have their first set of puppy shots. They will be well cared for and loved at this special age.
1. Hours of Operation
Monday to Friday: 7am to 6pm
Saturday, Sunday & Holidays: 8:30am – 10:30am AND 4pm – 6pm
Christmas Eve: Close at 12pm
Boxing Day: 8:30am to 2pm
1.1 We do not accept early drop off’s or late pick-up’s.
1.2 Any dog(s) not picked up by our closing time will be brought inside, fed and bedded down and pick-up will not be available until the next morning. This will be charged at the overnight rate (see Rates and Memberships) and charged to you (the client).
1.3 We do not need to know an exact time that you are coming as there is always somebody here.
2. Initial Daycare and Dropping off
It is mandatory for all dogs to attend at least 1 Daycare* (Initial Daycare) so that we can assess them before they board at Albon Dog Ranch and before they start attending regular daycare. During this period, we will first make sure that they are good with us, good with the other dogs and do not stress to the point that we would be concerned about their health and safety. If we find that they stress excessively or are overly nervous, we may ask that they come for a second daycare. If we find that they stress to the point that they are not happy and could pose a risk to their own health or safety, we will contact you and ask you to come pick them up.
If your dog(s) is in any way nervous and not well socialized on coming for it’s first day, we will start your dog(s) off slowly. We will introduce your dog(s) to one of our own first who is very well socialized and gets along with all dogs. If your dog(s) shows signs of being very nervous, we will keep him/her with a smaller group until we feel they are ready to be integrated into a larger group of dogs. We will never just take your dog(s) and just let them in with 15 or 20 dogs and hope they do well.
If you’re dog(s) is not well socialized and you are unsure about them, please note that Albon Dog Ranch is NOT somewhere to “test” your dos(s) as we would never put your dog or anyone elses at harm.
*If your dog(s) are 4 months or under, they are not required to have an Initial Daycare before they board overnight (although we do recommend it).
2.1 Initial Daycare is charged at the normal daycare rate (see Rates and Memberships).
2.2 All dog(s) must stay for a minimum of 3 hours on their first day, however they may stay the full day.
2.3 For their first day you can drop off any time after we open UP TO 1PM (see Hours of Operation).
2.4 All dogs must come with a collar tight enough so they cannot slip out of it and must be on leash. You are welcome to have them on a harness but they must also have a collar.
2.5 If your dog(s) show any signs of agression towards any member of staff of Albon Dog Ranch or any other dog, we will ask you to come and pick your dog up and they will be dismissed until proper training has been given and proof that the issue has been resolved. This will be in the form of a certificate or letter from a professional trainer.
2.6 It will be at the discretion of Albon Dog Ranch and it’s employees whether any dog that has been previously dismissed will be allowed back.
2.7 All dog(s) coming for their Initial Daycare (unless previously sent) must come with an up-to-date copy of their vaccination records (see Vaccinations for a list of what is required).
2.8 If your dog(s) eats lunch, please feel free to bring it along and we will be happy to feed them.
2.9 If you have not previously booked an appointment for a viewing, we will not offer a viewing when you are dropping your dog off. Viewings are strictly by appointment (see Viewings). We will however be happy to speak to you in our office if you have any questions.
We offer Full Daycare and Half-Days* 7 days a week and is a great way for you to socialize your dog(s) and burn off that energy. During Daycare, dogs learn social skills and dog language. At Albon dog Ranch we have 3 different size pens where we separate dogs of different sizes. Our large pen is approximately 5,000 sq.ft, the medium pen is approximately 2,500 sq.ft and we have a small pen for small dogs and older dogs that just want to stretch their legs.
3.1 All dogs must come with a collar tight enough that it will not slip it and be leashed.
3.2 At no time are Prong or Shock collars allowed on the premises.
3.3 Daycare is charged at a flat daily rate (see Rates and Memberships) and you can drop your dog(s) off anytime after we open and pick-up must be any time before we close.
3.4 Any dog(s) not picked up by our closing time will be brought inside, fed and bedded down and pick-up will not be available until the next morning. This will be charged at the overnight rate (see Rates and Memberships) and charged to you (the client).
3.5 During days of regular weather and temperatures, most dogs will stay outside for a period of 2-3hrs (sometimes longer if the temperatures are good and they are happy). After this we will bring them in for a rest and feed them lunch (if needed). If it is very hot or very cold outside, the length of time that they spend outside is greatly reduced and they will come inside to the Doggy Barn on a regular basis which is fully heated and air-conditioned.
3.6 Dogs have access to water 24hrs a day both outside in the pens and inside in the Doggy Barn. While we do our best to make sure they drink during their days here, some dogs will not drink and unfortunately we cannot force them to.
3.7 During days that are really cold you may wish to bring a jacket for your dog(s). Dogs can play very hard and like to roll and tumble. Albon Dog Ranch and it’s employees accepts no responsibility for any damage that may arise to any dogs clothing due to play while on your dog.
3.8 We are strongly against over booking and have a set limit that we will accept. Reservations are on a first come first serve basis.
3.9 We DO NOT supply food. If you bring your dog(s) for the day but think you may have to leave them overnight, please bring food (see Food) even if you do end up picking them up the same day.
4.0 We have introduced a Half-Day boarding service on a trial basis. This service is available 7 days a week and must meet the following criteria.
- Half-Days are based on 0-5 hours only from time of drop-off to the time of pick-up.
- If you do not pick your dog(s) up withing the 5 hour time allotment, a full day rate will be charged automatically.
- All Half-Day boarding must be booked in advance using our online booking system.
- If a Full Day is booked and you drop your dog(s) off, you cannot request a Half-Day when picking up even if it is within the 0-5 hour period.
All dogs at Albon Dog Ranch are boarded in our Doggy Barn. Our Doggy Barn is fully heated with 2 forms of heat (heat pump and pellet stove) and air-conditioned. We also have an Air Exchanger/Heat Recovery System which guarantees the air in the Doggy Barn changes twice every hour.
Our Doggy Barn has a mix of purpose built rooms and crates. We decide when we meet your dog(s) which we feel they will do better in.
Our doggy barn is securily locked at all times during the day and night. We have centrally monitored smoke and carbon monoxide alarms which are automatically tested every 2 days. Multiple fire extinguishers are securily placed throughout the Doggy Barn.
4.1 It is mandatory that all dogs over the age of 4 months must complete one daycare, also known as the Initial Daycare before we will board them overnight. This is for the assessment of your dog to be sure that they will be good with us, the other dogs and so we can see that they will not stress while they are here.
4.2 When dropping your dog off to board, please make sure your dog(s) are here AT LEAST 1 HOUR prior to closing. This way we can make sure they get enough time to exercise and eat before their quiet time.
4.3 Our approximate feeding times are as follows:
Breakfast: 6:45am – 7:30am
Lunch: 12:00pm – 1:00pm
Supper: 4:45pm – 5:30pm
4.4 We do not feed any time after 6:00pm as tummies are full and the dogs are settled and relaxed after a good play day.
4.5 All food must be supplied by you (the client) (see Food). Please always bring extra food as if your dog(s) are staying for any period of time we generally feed them a little more as they burn more calories during their days of play. Also there may be times that you get delayed for whatever reason and switching your dog(s) to a food that they are not used to may upset their tummies.
4.6 Please do not bring bowls (unless they eat from a slow feeder) as we have lots of bowls and they may get mixed up with ours.
4.7 We do supply blankets and bedding to keep your dog(s) warm and cosy at night. If you have a bed or blanket that you want to bring, you are more than welcome to.
4.8 You are welcome to bring a favourite toy for your dog when they stay with us. They are the only ones that will have access to it.
4.9 While in the Doggy Barn during the day and night, all dogs have access to water in their rooms or crates.
4.10 We have music playing for the dogs 24/7. They generally tend to like country music although sometimes they do ask us to change the station to something a little more modern.
4.11 During days of thunder, we increase the volume of the music slightly. With the barn being so well insulated and the music playing, the dogs have never shown any signs of stress from thunder.
4.12 We are strongly against over booking and have a set limit that we will accept. Reservations are on a first come first serve basis.
All dogs must come with their own food in either it’s original bags or a sealed plastic container. We do not supply food at Albon Dog Ranch. Dogs switching to a food that they may not be used to may give them an upset stomach.
5.1 Please do not bring food in plastic grocery bags. Sealed Ziplok bags, plastic containers or anything that is sealed is fine.
5.2 All food must come with feeding instructions either in or on the bag.
5.3 It is easy to think that because your dog(s) is away from you for a period of time that you should buy lots of different treats. This is fine, however if your dog(s) is not used to regularly eating this type of treat, it may cause an upset stomach.
5.4 We DO NOT supply food. If you bring your dog(s) for the day but think you may have to leave them overnight, please bring food even if you do end up picking them up the same day.
IMPORTANTIf your dog(s) are coming into board, whether it is for Daycare or Night Boarding and they have any medical issues that must be discussed or shown, please give us adequate notice so that we can dedicate our time to you. If your dog has an issue that you must show us how to treat it, please make sure that you drop off between the hours of 12pm and 3pm or drop in to us in advance of dropping your dog(s) off as our mornings and evenings are purely dedicated on our dogs and clients.
At Albon Dog Ranch we are used to giving all types of medications to dogs. We have a fridge for medications and syringes that may need to be refrigerated.
6.1 All medication needs to be in the original container, clearly marked, and accompanied by the following information:
- Dog’s first and last name
- Name of medication and strength
- Dosage per day and whether it has been administered the morning or afternoon of drop off.
All dogs must have current vaccination records on file with us and must show proof of vaccinations before coming to Albon Dog Ranch for the first time.
7.1 The following vaccinations are required to be kept up to date at all times:
- Rabies within 3 years
- DA2PP annually or every 3 years (depending on your vet and what vaccine they give). DA2PP, is a multivalent vaccine for dogs that protects against the viruses indicated by the alphanumeric characters forming the acronym: D for canine distemper, A2 for canine adenovirus type 2, which offers cross-protection to canine adenovirus type 1 (the more pathogenic of the two strains) (see Canine adenovirus), the first P for canine parvovirus, and the second P for parainfluenza. Because infectious canine hepatitis is another name for canine adenovirus type 1, an H is sometimes used instead of A. In DA2PPC, the C indicates canine coronavirus. This vaccine is usually given to puppies at 8 weeks of age, followed by 12 weeks of age, and then 16 weeks of age. This vaccine is given again at 1 year of age and then annually, or every 3 years. Some veterinarians’ recommended vaccine schedules may differ from this. DA2PPC does not include Bordetella, but the combination of Bordetella with DA2PPC prevents kennel cough, by preventing adenovirus, distemper, parainfluenza, and Bordetella.
- Bordatella (Kennel Cough)
7.2 It it your responsibility to be sure that all vaccinations are up to date and we have a copy on file at all times.
7.3 We do not ask for the Lyme disease vaccination as your dog(s) will not be in an area where they can come into contact with ticks. This is up to your own discretion.
7.4 We do not accept the Titer Test in replacement of vaccinations. This is for the safety of yours and everybody else’s dogs.
8. Spay and Neuter
At Albon Dog Ranch, all dogs over the age of 10 months (ten months) will be required to be spayed or neutered.
8.1 If you have a female dog and she is under the age of 10 months but has had a heat cycle, we will temporally dismiss her until she has been spayed. This is for the safety and comfort of yours and other dogs.
8.2 If your male dog is under the age of 10 months but shows signs of humping, we may move him to a smaller pen until he has been neutered or if the humping is excessive in the case that he may be at risk of getting hurt or hurting other dogs, we may dismiss him until he is neutered.
9. Rates and Memberships
Please see below the current rates for Albon Dog Ranch. rates are subject to change at any time without prior notification.
9.1 Our current rates are as follows:
Daycare: $20 + HST – $23.00
Overnights: $26.09 + HST – $30.00
Half-Day: $15.65 + HST – $18.00
9.2 Overnight rates are based on a 27 hour period from the time you drop your dog(s) off. Please note. If you drop your dog(s) off in the morning and do not pick up till the afternoon/evening the following day, the rate will be 1 x Overnight + 1 x Day Board.
Example: You drop your dog off at 10am on day A. Pickup would be before 1pm on day B. If you do not pick your dog(s) up by the specified time, they are more than welcome to stay but you will be charged an additional daycare.
9.3 Prepaid bundles/packages are valid for a period of 12 months from the time purchase and cannot be used in conjunction with any other packages or offers unless otherwise stated.
9.4 All Boarding and Daycare is by reservation only. Please make reservations as far in advance as possible. Holidays book up months in advance and weekends book up weeks in advance. Please call the office early for available dates.
9.5 We require 48 hour notice for holiday cancellations. Christmas and Thanksgiving and New Years require 7 days notice for cancellation.
All payments are due on the day you pick your dog up unless it falls under these special circumstances:
- Your Dog(s) is here for daycare for more than one day in the week in which case you can pay at the end of the week.
- Your dog(s) is boarding for a few days/weeks/months in which case you can pay when you pick your dog(s) up*
- You have bought a special offer in advance.
- You have bought a Monthly Membership in advance.
10.1 We accept all major forms of Credit Cards – Visa, Mastercard, American Express.
10.2 We DO accept Debit however it is Tap ONLY and must be under $100.
10.3 We do accept cash.
10.4 We accept Interac eTransfers (email transfer)**
10.5 We accept cheques made payable to “Albon Dog Ranch”.
10.6 We accept Apple Pay, Google Pay and Samsung Pay.
*If your dog(s) are boarding for a few months, we will arrange payment schedules (eg. monthly) so you are not left with a huge bill when you return.
**All Interac eTransfer payments must be paid within 24hours of picking up your dog(s). Any invoices/payment not paid withing that time will be subject to a $2/per day surcharge.
Our viewing times are strictly BY APPOINTMENT ONLY. People coming and going causes disruption, and disruption causes stress. Imagine how excited your dog is when you come home from work. Now imagine you have 20 dogs at home, and you come home every hour all day. That’s a lot of excited dogs. We want dogs to relax while staying with us and not be distracted by people coming and going when not expected. Please call and arrange an appointment with us before hand so we can dedicate the time to show you what we are proud of!
11.1 We recommend that you bring your dog(s) with you when you come for a viewing. This way they get a little familiar when they come back for their Initial Daycare.
11.2 While on your viewing we ask that your dog(s) are securely leashed. At the back of our big pen is open chain link fencing. We ask that you do not put your hands through the fence and to keep your dog(s) back from the fence.
11.3 Dogs are not allowed to go in with other dogs while they come for a viewing.
12. Play Pens and Security
At Albon Dog ranch we currently have 3 separate play pens. Our large pen is for medium to large dogs and is approximately 5,000 sq.ft. Our medium pen for small to medium and nervous dogs is approximately 2,500 sq.ft. and our small pen is for small dogs and for older dogs that just want to stretch their legs.
12.1 All pens have safety gates installed which is a second set of gates inside the main gate.
12.2 All pens have security fencing inside our wooden fencing.
12.3 All pens have shade while the large pen has a mix of natural shade and purpose built shelters.
12.4 We have toys and balls inside each pen suitable for the dogs of their size.
12.5 All pens are monitered during the day by Albon Dog Ranch Staff and also have security cameras installed for extra security.